Welcome to Kubooh!
By using our website (www.kubooh.com) and placing an order with us, you agree to these Terms & Conditions, which set out the rules for using our site and buying our products.

1.About us

We are Kubooh Ltd, a UK-based company creating sensory-friendly products designed to help children feel calm, safe and secure.

2.Using our website

We work hard to keep the information on our website up-to-date and accurate, but we can’t guarantee it’s always perfect. We may change products, prices or details at any time, without notice.

You agree not to misuse our website (for example, no hacking, spamming or posting harmful content).

3.Ordering with us


• When you place an order, you’ll get an email confirmation. This confirms we’ve received your order, but it does not mean we’ve accepted it yet.
• We reserve the right to cancel or refuse an order if we believe something is wrong (for example, suspicious payment or stock issues). If we do, we’ll always contact you and issue a refund where needed.
• All orders are subject to availability.

4.Prices & Payment

• All prices are shown in GBP (£) and include VAT if applicable.
• We do our best to ensure prices are correct — if we discover an error, we’ll let you know and give you the option to reconfirm or cancel your order.
• Payment is taken securely at checkout. We do not store your payment card details.

5.Shipping & Delivery

• We aim to dispatch your order promptly, but delivery times are estimates only and can’t be guaranteed.
• If your order is delayed for any reason, we’ll do our best to keep you updated.
• You are responsible for providing an accurate delivery address. We cannot be held responsible for orders sent to incorrect addresses you provided.

6.Returns & Refunds

We hope you love your Kubooh product — but if you change your mind:

• You have 14 days from receiving your order to request a return.
• To be eligible for a refund, items must be unused, in original condition and packaging.
• Please email [your email] for instructions on how to return your item.
• Refunds will be processed once we receive and inspect the returned item. We can’t refund delivery costs unless the product is faulty or incorrect.

7.Faulty or incorrect items

If you receive a damaged or incorrect product, please contact us within 7 days of delivery so we can make it right.

8.Your personal information

We care about your privacy — please read our Privacy & Cookies Policy to see how we use and protect your data.

9. Intellectual property

All content on our website — including images, designs, product names and text — belongs to Kubooh Ltd and must not be used without our permission.

10.Links to other sites

Our site may include links to other websites. We’re not responsible for their content or privacy practices.

11.Liability

We do our best to make sure our products and site are safe and reliable. However, we can’t be held responsible for any indirect loss or damage that happens outside our control.

12.Changes to these terms

We may update these terms from time to time. Please check back to stay informed — your continued use of our site means you accept any changes.

13.Governing law

These terms are governed by UK law and any disputes will be handled by UK courts.

14.Contact us

If you have any questions about these Terms & Conditions, please get in touch:
📧 Meow@kubooh.com